Telesales Skills Sales Training Workshop

Telesales Sales Training Course

Open Sales Training Course

Course Overview

Telephone enquiries are a large part of any businesses enquiry stream and for many businesses it is vital that these telephone enquiries are dealt with professionally and efficiently every time, this one day inbound telesales skills course will provide sales people with the confidence and skills to handle any type of inbound telephone sales situation and also provide the tools to convert more of these enquiries into sales and customers.

This course will focus on the key stages of the sales call and the fundamentals that all successful sales calls contain, we begin by addressing the barriers that many sales people face when dealing with prospects over the telephone and express the importance of establishing, honesty, trust and confidence with the prospect.

Successful sales calls start with a great opening and so we move on to how to open a call correctly by using the right tone, the right words and the right questions, we then move onto demonstrating how to take qualify a prospect correctly and how to take an enquiry professionally.

The next part of the course focuses on delivering an effective value focused sales pitch to the prospect, we then move towards how to employ proven techniques to address and manage objections and how to avoid price focused discussions, the final part of the course concentrates on gaining commitment and securing the sale or the appointment and to end the course we cover the importance of follow up calls. .

This course will benefit you if

You receive sales enquiries over the telephone and need to convert these enquiries into sales and customers

You work within a telesales environment and need to improve your telephone selling skills

You are looking to gain new skills to give you an edge over your competitors

You work within a call centre environment and are looking for new ideas to differentiate yourself from your competition

What will you Gain from the Course?

How to open the call
How to manage the call and prospects expectations
Telephone language – what you should be saying and what you should not be saying
How to qualify the prospect
How to take an enquiry over the telephone
How to ask intelligent questions over the telephone
How to adapt your selling style to suit different prospect types
How to deliver a value focused sales pitch
How to use intelligent objection handling techniques to address and overcome client objections and concerns
How to avoid being drawn into a price discussion over the telephone
Understand the importance of honesty and trust within the telesales process
How to gain commitment and secure the sales over the telephone
How to make effective follow up calls to secure the sale
How to make effective follow up calls once you have secured the sale
Learn how to achieve a positive outcome for the majority of your sales calls

Upon completing this course you will be able to

Open an incoming sales call with confidence
Manage an incoming sales call and also manage the prospects expectations
Qualify new prospects and identify good quality prospects and sales calls
Take an enquiry correctly and ask intelligent questions over the telephone to gain the information you need
Deliver a value focused sales pitch that engages your prospects
Say the right things in the right way on every call
Handle objections intelligently to overcome and avoid being drawn into a price discussion
Understand the importance of honesty and trust within the telesales process
Gain commitment and secure sales over the telephone
Make effective follow up calls to secure the sale and after the sale has been secured
Achieve a positive outcome from the majority of your sales calls

Course Information

In House Sales Training

Detailed Content Overview

To request a detailed content overview of this course providing a detailed overview of the courses content and a full breakdown of each module outline of each module within the course and the topics each module will cover.

Allow us to design an in house sales training course for your sales team . . .

Do you have your own ideas for your sales course, if an off the shelf sales training course is not exactly what you are looking for, why not talk to us about creating an individually designed in house sales training course to meet the exact sales training needs of your company, team or market.

We can create an in house sales training course to focus upon: In Bound Telesales, Cold Calling, Outbound Telesales, Field Sales Skills, Key Account Management, Sales Management, General Sales Skills, Strategic Selling, Conceptual Selling & Negotiation Skills.

Additional course information

Make an Enquiry

Course Fees: £247.00 + VAT

For group bookings and discount

Call 01634 612340

Course Duration: One day

Call 01634 612 340

Included within the course fees

Post training support

Pre Training Assessment
Individual Course Manual
All Course Materials
Post training support material
Comprehensive post training support
Lunch & refreshments throughout the day
Course Certificate
Personal action plan

Every delegate will receive a comprehensive post training support package. Included within the course

Post training support material
Structured 9 week email support programme
Personal action plan
12 months unlimited email and telephone support
Weekly Sales Tips Newsletter

The training team

Recent delegate feedback

Our trainers are not just experienced sales professionals with a proven track record in sales, they are still actively involved in selling with Real Selling and also within our clients businesses, they cold call every week to secure appointments and find new opportunities. they take and convert new enquiries, manage accounts, attend sales appointments and most importantly of all they win new sales, so when you attend a Real Selling sales course you can be confident that the training is being delivered by a highly successful sales professional who applies and uses current techniques they teach successfully, this helps to gain a strong buy-in and credibility from delegates when delivering our courses.

Feedback average Jan 13 - Mar 13

Course content	100%
Course notes	99.9%
Presentation	99.9%
Knowledge of training staff	100%
In meeting objectives	99.9%

"The course was really worthwhile, a great refresher, I picked up some great information and new ideas as well as some new techniques and lots of new questions to ask me clients and prospects – absolutely fantastic!"

"This course was even better than the last one I attended"

How to book your place . . .

Next Steps & Booking Information

If you would like to book a place on a course please download the Booking Form and email it back to us or go to the online booking form

Make an Enquiry - Call 01634 612 340

Forthcoming course dates . . .

This sales training workshop will be delivered at the following locations across the UK:

London, Maidstone (Kent), Chelmsford (Essex), Bristol, Norwich, Southampton, Birmingham, Sunderland, Manchester, Gatwick (Sussex), Milton Keynes, Reading.and Guildford

More information: For more information about workshop locations or if the location you require is not listed here please call 01634 612340

Open Sales Training Workshops April 2013

Workshop	Location	Date
Telesales Skills Course	Maidstone	1st Apr
Telesales Skills Course	London	2nd Apr
Telesales Skills Course	Edinburgh	3rd Apr
Telesales Skills Course	Watford	4th Apr
Telesales Skills Course	Bristol	16th Apr
Telesales Skills Course	Manchester	17th Apr
Telesales Skills Course	Birmingham	18th Apr
Telesales Skills Course	Norwich	23rd Apr
Telesales Skills Course	Southampton	24th Apr

Open Sales Training Workshops May 2013

Workshop	Location	Date
Telesales Skills Course	Edinburgh	2nd May
Telesales Skills Course	Cardiff	10th May
Telesales Skills Course	Brighton	15th May
Telesales Skills Course	Guildford	20th May
Telesales Skills Course	Watford	23rd May
Telesales Skills Course	Chelmsford	24th May
Telesales Skills Course	Milton Keynes	24th May
Telesales Skills Course	Nottingham	24th May
Telesales Skills Course	Oxford	28th May
Telesales Skills Course	Reading	30th May

Open Sales Training Workshops June 2013

Workshop	Location	Date
Telesales Skills Course	Maidstone	3rd June
Telesales Skills Course	London	4th June
Telesales Skills Course	Edinburgh	5th June
Telesales Skills Course	Watford	6th June
Telesales Skills Course	Bristol	18th June
Telesales Skills Course	Manchester	19th June
Telesales Skills Course	Birmingham	20th June
Telesales Skills Course	Norwich	24th June
Telesales Skills Course	Southampton	25th June

Open Sales Training Workshops July 2013

Workshop	Location	Date
Telesales Skills Course	Edinburgh	3rd Jul
Telesales Skills Course	Reading	5th Jul
Telesales Skills Course	Cardiff	12th Jul
Telesales Skills Course	Brighton	16th Jul
Telesales Skills Course	Guildford	22nd Jul
Telesales Skills Course	Watford	25th Jul
Telesales Skills Course	Chelmsford	25th Jul
Telesales Skills Course	Milton Keynes	26th Jul
Telesales Skills Course	Nottingham	26th Jul
Telesales Skills Course	Oxford	31st Jul

View the Full 2013 Sales Training Course Diary

View the full 2013 sales training workshop diary

To book a workshop place call 01634 612340

How to book your place . . .

Next Steps & Booking Information

If you would like to book a place on a course please download the Booking Form and email it back to us or go to the online booking form

Make an Enquiry - Call 01634 612 340

We also provide the following courses . . .

Basic Sales Skills Courses This sales course is an introduction to sales and selling techniques. Delegates attending this sales workshop will master the basic techniques to provide a solid platform from which to move forward. View full details of this course here Make an Enquiry Call 01634 612 340		Telesales Skills Courses This one day sales training course will focus on the successful techniques to use within a sales call, how to develop a sales call, how to take an enquiry and how to convert a sales call. View full details of this course here Make an Enquiry Call 01634 612 340

Closing Skills Sales Courses This sales training course will cover the techniques required to close the sale in any selling situation & also take delegates through the closing process throughout the sale View full details of this course here Make an Enquiry Call 01634 612 340		Essential Sales Skills Course This one day sales training workshop will take delegates through the full sales process from questioning skills through to negotiation and presentation skills. View full details of this course here Make an Enquiry Call 01634 612 340

Cold Calling Skills Courses This practical sales training course will provide delegates with the knowledge, skills and more importantly the mindset to make good quality cold calls that will result in sales opportunities including the confidence to handle call objections, develop more calls and take positive outcomes from every call. View full details of this course here Make an Enquiry Call 01634 612 340		Live Cold Calling © This hands on one day course allows delegates to make live cold calls under the supervision and guidance of the trainer, delegates simply need to bring their own leads with them and by the end of the course each delegate will have increased confidence and see an instant improvement. View full details of this course here Make an Enquiry Call 01634 612 340

Appointment Setting Skills Courses This open sales training course will provide sales people and telesales staff with the skills, knowledge and confidence to book sales appointments over the telephone, delegates will learn how to approach and structure appointment setting calls in a way that generates more appointments from the calls they make. View full details of this course here Make an Enquiry Call 01634 612 340		Presentation Skills Courses This open sales training course will provide sales people with the knowledge skills and confidence to delivery engaging and persuasive sales presentations in any sales situation, the course will cover delivering sales pitches and presentations at all levels from small meeting to presentations and pitches to larger groups. View full details of this course here Make an Enquiry Call 01634 612 340

Field Sales Skills Courses This practical one day open sales training course will cover the full spectrum of field sales and face to face selling skills, the course will provide delegates with the skills and knowledge to attend sales meetings and appointments and also how to manage a sales territory. View full details of this course here Make an Enquiry Call 01634 612 340		Negotiation Skills Courses Many of us have to negotiate as part of our day to day role and without realising it we negotiate far more often than we actually realize, in many peoples eyes the classic perception of a negotiation is that of “one party winning and the other party losing”. This course will provide delegates with the skills and confidence to tackle any negotiation situation they find themselves in and acheive a win win outcome from these negotiations. View full details of this course here Make an Enquiry Call 01634 612 340

Account Management Skills This one day sales training course will deliver the skills needed to maintain greater client retention and also increase revenue within your existing clients. This sales training course will enable delegates to understand the importance of generating a higher revenue level from each and every account and maximise the potential of their existing client base. View full details of this course here Make an Enquiry Call 01634 612 340		Outbound Sales Calls Skills This sales training course will provide sales people that are required to make outgoing sales calls to warm leads and clients with a range of proven skills and techniques to ensure more successful calls. Dlegates will leave the workshop with the knowledge and confidence to make more effective sales calls and achieve consistently better results. View full details of this course here Make an Enquiry Call 01634 612 340

We also provide...

Real Selling Sales Training are one of the UK’s leading sales training companies, every year we provide sales training workshops and sales training courses across the UK.


Sales Consultancy	Sales Management Courses	Sales Coaching


If you are looking for sales consultancy to help you to increase your sales, you will find a depth of sales knowledge and expertise by clicking here.	Our highly experienced team of experts have over 30 years' worth of transferable commercial experience in management and leadership roles.	Individual coaching sessions can provide a valuable solution and deliver specific targeted tuition to improve a specific element of your sales approach.

Telesales Skills Sales Training Workshop

Telesales Sales Training Course

Open Sales Training Course

Course Information

In House Sales Training

View the Full 2013 Sales Training Course Diary

Basic Sales Skills Courses

Telesales Skills Courses

Closing Skills Sales Courses

Essential Sales Skills Course

Cold Calling Skills Courses

Live Cold Calling ©

Appointment Setting Skills Courses

Presentation Skills Courses

Field Sales Skills Courses

Negotiation Skills Courses

Account Management Skills

Outbound Sales Calls Skills

Make an Enquiry:

Testimonials