Telesales Skills - Sales Training Courses - Real Selling

This 1 day telesales course is designed to help new and experienced telesales sales people gain theknowledge and confidence to counter negative buyer perception of “cold calling”.

We will cover the entire process of cold calling from critical and relevant pre call research to managing and closing the call or the sale! We will help you to create a greater impact with the call, set and achieve call objectives and then execute the call to ensure you achieve your desired outcomes and be more successful. The course follows 3 simple steps:

1. Preparation and opening the call

We begin the day by demonstrating the importance of being able to make cold calls without the use of sales scripts and the powerful benefits this approach has over conventional cold calling approaches.

As we move through the process we provide a range of techniques which help you get past the gatekeepers and ensure you get to talk to your target prospect.

2. Speaking to your target

Once you are speaking with your target we demonstrate how to make the right first impression and how to communicate value, engaging your prospect in valuable dialogue.

3. Achieving your objectives

We then move onto the hugely important element of closing the call correctly by gaining the trust and commitment of the prospect and securing the appointment.

The course helps you set realistic expectations as not every initial call will result in a successful outcome or sales opportunity. So to round up the day we cover the process of following up your calls to gain appointments over a longer timeframe.

This course is delivered by our most experienced training staff, all of which have a great deal of first-hand experience in dealing with high value and complex sales cycles at the highest level.

This course will help you understand

• How to research your calls properly before making a call to improve relevance and accuracy
• How to plan your calls and set multi-level objectives to achieve better call outcomes
• How to overcome the most common screening objections you are likely to encounter
• How to structure your calls to ensure that you get put through to the decision maker
• How to open your calls in a way that actively reduces your chances of rejection
• How to ask the right questions and how to develop your calls to create more selling opportunities
• How to close your calls to ensure successful progression and commitment
• How to gain vital information from the majority of your calls

The course is delivered as an open workshop format to small groups of 7 – 8 delegates. The training content is delivered through a combination of training and coaching using a range of interactive group and individual exercises and role plays based upon real life sales scenarios.

Each delegate will leave the workshop with a comprehensive A4 training manual including extensive course notes and an individual sales strategy and action plan which forms part of their post training support programme.

Is this the right course for me?

This course is ideal for those new to telesales, hungry for success and wanting to develop a best practice approach from an early stage within their role.

It can also help remind the more experienced telesales person how to be more successful by following a raguler routine and using methods that work.

Is this course suitable for experienced staff? - YES

Would this course be suitable for someone new to sales? – YES

For advice on whether this course is suitable for you, you can speak to a member of the training team by calling 01732 422 005